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Streaming APIs
Media APIs
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Overview

  • Introduction to Media APIs
  • Release Notes

Tutorials

  • Getting Started
    • Enhancing Media
    • Diagnosing Media
    • Analyzing Media
    • Analyzing Speech
    • Analyzing Music
    • Transcoding Media
    • Music Mastering

API Guides

  • Enhance API
  • Analyze API
  • Audio Diagnose API
  • Analyze Speech API
  • Analyze Music API
  • Transcode API
    • How to Transcode with Your Own Cloud Storage
    • How to Stitch/Concatenate Multiple Files
    • How to Trim a Media File
    • How to Create an Overlay
    • How to Transcode to HLS Streaming Format
    • How to Transcode an Audio-Only or Video-Only Output
    • How to Generate Multiple Outputs from an Input
    • How to Transcode to a Specification
    • How to Enhance your Audio while Transcoding
  • Music Mastering API
    • How to Understand Music Mastering Preview Metrics
    • How to Specify the Output File Format of your Music Master

UIKits

  • Music Mastering UIKit
    • Overview
    • Getting Started

Audio Guides

  • Audio Quality
    • How to Improve Audio Quality by Content Type
  • Clipping
    • How to Identify Clipping Events
  • Dynamics
    • How to Maintain Original Dynamic EQ
    • How to Improve Dynamic Range
  • Loudness
    • How to Check Loudness
    • How to Correct Loudness
  • Media Formats
    • How to Get Media Info and Identify Codecs
  • Noise
    • How to Measure Noise
    • How to Reduce Noise
  • Voice and Speech
    • How to Handle Mixed Music and Speech

Platform Guides

  • Security
    • Application Credentials
    • API Authentication
    • Migrate Media Applications to API Token Authentication
    • Authentication (deprecated)
  • Media Input and Output
    • Dolby.io Media Temporary Cloud Storage
    • AWS S3 Cloud Storage
    • Azure Blob Storage
    • GCP Cloud Storage
    • Supported Media Formats
    • How to Process a Region of an Input File
  • Job Management
    • Webhooks and Callbacks
    • How to Cancel a Job
  • Realtime Usage
  • Calculating Usage
  • Developer Tools
  • Troubleshooting
    • Versioning
    • Common Errors
    • Internal Errors

Integrations

  • Box
    • Box User Guide
    • Box Admin Guide
    • Troubleshooting Box

Troubleshooting Box

Suggest Edits

Troubleshooting

To verify installation, follow the instructions from the Box User Guide to work with your media files.

Insufficient Admin Credentials

If you get an error such as "You are currently not authorized" you should contact the administrator for your company Box account.

1331

Not authorized

Updated over 1 year ago


  • Table of Contents
    • Troubleshooting
      • Insufficient Admin Credentials