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Internal Errors

If you receive an InternalError when processing media it indicates that we were unable to successfully identify and fix the issue automatically. There are a number of reasons this can occur depending on your media workflows.

Steps you can take:

  1. Confirm that the type of media you want to process is in the table of our Supported Media Formats.

  2. Raise a support ticket by visiting https://support.dolby.io and if possible share an example of your media. We'll work with you to determine the issue with the media and find a solution.


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